Shipping Protection

Dawson Precision, Inc. Shipping Protection Policy

To provide a safer and more reliable shopping experience, Dawson Precision, Inc. offers Shipping Protection that will protect your shipment from loss or damage while in transit. Shipping Protection will be automatically selected and added to your order during the checkout process. All protected orders experiencing issues such as loss or shipping damage, that fall within the criteria, will receive a replacement. If you opt out of purchasing Shipping Protection, you will need to click "Disable Shipping Protection," which implies you understand your order will not be protected if any shipment issues might occur.

If you have selected and paid for Shipping Protection and encounter an issue with the delivery of your order, please contact us at customerservice@dawsonprecision.com as soon as possible so we can explore your options. Any claims must be submitted within 5 days after the delivery date or 10 days after the last scan by the carrier.

COVERAGE

Once you purchase the Shipping Protection, your products will be fully covered during the shipping process. Specific coverage includes:

  • Lost Products: If your package is lost during shipping, you can file a claim in accordance with the Shipping Protection Policy.
  • Damaged Products: If your package and/or product is damaged during shipping, the Shipping Protection will cover a replacement.

Ensure that the shipping address, contact number, and other relevant information is accurate when placing your order to ensure smooth delivery and avoid issues with claims due to incorrect information.

EXCEPTIONS TO COVERAGE

Shipments meeting the following criteria are NOT accepted under our Shipping Protection Policy:

  • Customer provided an invalid or incomplete shipping address.
  • Packages that are "Returned to Sender" for any reason (multiple delivery attempts made, customer not responsive, etc.)
  • Any concerns around the quality of the item(s) are not covered by this policy and should be resolved by contacting tech@dawsonprecision.com.
  • Delivery issues reported 10 days after the delivery date or last scan by the carrier.
  • Delays in expedited delivery.

For any orders that do not include Shipping Protection, Dawson Precision, Inc. is not responsible for lost or damaged packages. We do our very best to help, but our options are limited.

    PURCHASING SHIPPING PROTECTION & GUARANTEE

    Shipping Protection will be automatically selected and added to your order during the checkout process. If you opt out of purchasing Shipping Protection, you will need to click "Disable Shipping Protection," which implies you understand your order will not be protected if any shipment issues might occur. If you leave the Shipping Protection enabled, a small service fee will automatically be added to your total order amount. Please note that the Shipping Protection service is order-based and will cover only the products purchased in the order.

    The terms and conditions provided on this page will apply to customers who purchase Shipping Protection. Once you purchase Shipping Protection, any risks related to product damage or loss while in transit will be covered by Dawson Precision, Inc. Please read the Shipping Protection Policy carefully before purchasing to understand the coverage, claims process, and other relevant details.

    CLAIMS

    Contacting Dawson Precision, Inc.

    If your product is lost or damaged while in transit, please contact Dawson Precision, Inc. immediately to initiate a claim. You can file a claim using the Order Number in which the Shipping Protection was purchased and the contact information below:

    Claim Requirements

    According to the Shipping Protection Policy, you may need to provide relevant supporting documents, such as proof from the shipping company, photos of the damaged product, etc. To be considered "Lost" or "Damaged," shipments must meet ALL of the following requirements:

    LOST: To be considered "Lost," shipments must meet ALL of the following requirements:

    • Delivery status is not "Delivered," or is "Delivered" but went to the wrong address and cannot be recovered.
    • At least 7 days has passed since the last tracking update.
    • No more than 10 days have passed since the last scan/tracking update.

    DAMAGED: To be considered "Damaged," shipments must meet ALL of the following requirements:

    • The item is unable to be installed due to damage(s) incurred while in transit.
    • Photos must be provided of the shipment and items in reference.
    • No more than 5 days have passed since the delivery date.

    RESOLUTION

    All protected orders experiencing issues with loss or shipping damage, that fall within the criteria, will receive a replacement.

    Dawson Precision, Inc. will place a new order for your item at no cost; the Shipping Protection Policy from your initial order will apply to this order as well.